The idea for AppleCrossing came while our founder (James) and his good friend were throwing around business ideas over beers. James has a background in both technology and insurance which has helped him develop the business model and bring on the right people.
AppleCrossing started as a small online retail store specializing in the resale of quality used Apple iPads, iPhones, and iPods. Over time it became apparent that in order to better support our customers, it was important to offer refurbishment and repair services too – thus was born AppleCrossing Repair Services. Over time, AppleCrossing has continued to evolve. Now we offer repair services for MacBooks and iMacs.
We are a locally owned and operated company based in Carmel, IN. We believe in giving back to the community and are involved in a number of charities such as:
Here at AppleCrossing, we pride ourselves on “doing what is right” and try to apply this to all relationships with our customers, partners, team members and anyone else connected to AppleCrossing.
AppleCrossing has been instrumental in our K-12 iPad device repair. Our students and teachers depend on working devices as part of our digital learning initiative. AppleCrossing’s professional service and responsive repairs have lifted device repair from my plate.
After working with multiple vendors to help us maintain and repair our devices over past 3 years of 1:1 with Hamilton Heights students, AppleCrossing has been the most professional, reliable, and affordable repair vendor we have been able to count on to ensure our students the best service and repair of their devices. We are happy to now partner with them in all our iPad and MacBook repairs as we manage over 2600 devices throughout our district. They also are giving back, providing a kickback for all profits to our Educational Foundation. We are very excited about our partnership with AppleCrossing.
AppleCrossing has been a game changer for my job. iPads always come back pristine and in perfect condition, and the turnaround time is absolutely without equal. Replacement screens are such good quality that they look original. I no longer stress about iPads needing to be repeatedly sent back for re-repairs; AppleCrossing does it correctly the first time every time. I can’t stress how much I seriously love your company. I could write a novel. My job is so much easier now... our old company was so awful. I had to send back at least 80% of iPads for further repair every time I sent some in. It was awful. Screens would be coming off, home buttons wouldn’t work, volume buttons wouldn’t work, headphone jacks were messed up…. I am so glad we found you.
I'm very pleased with the quality of work and the turn-around speed of AppleCrossing. We now have four iPads that we would previously have discarded. The low cost of the screen repairs and extraction of broken earphone plugs make repair cost-effective.
As I am ever dropping my phone, I have cracked my screen multiple times. I have worked with numerous phone repair shops and have found that AppleCrossing really provides the highest quality repair and in a timely manner. AppleCrossing has provided the only repairs that are free of problems later on. They are the repair shop of choice for me and my company.
I wanted to write to let you know how great it is doing business with AppleCrossing! Not only can I shoot a quick email/text, but they hand deliver the supplies that we need! They did a wonderful job not only bringing us NEW iPads and iPods, but they fixed our cracked/broken ones as well! They are a great resource and do great business! I have recommended them to so many people!
I bought one of those iPad screen replacement kits, then watched the YouTube instructional video and followed it step-by-step – but then nothing! There sat my pretty new screen on my iPad, totally blank. I’d broken the thing, only to learn that very few people are successful at fixing iPads. With little to lose except my pride, I took my broken iPad into James at AppleCrossing, and in two days I had it back working great! I’m using it now to write this testimonial for AppleCrossing Repair.
James and his staff have been great to work with from day one. They are easy to get along with, quick with our repairs, and very reasonable on their pricing. When I first heard of Apple Crossing I gave them a call for further information. I switched immediately after meeting and talking with them. They are now getting all of our iPads that need repaired.